How Our ER Bill Review Process Works
Medical billing is often a "black box." Our mission is to bring transparency to the process, helping you understand exactly what you're being charged for and identifying potential errors.
Step 1: Secure Case Intake
The process begins when you submit your case through our HIPAA-compliant secure form. We collect essential information such as the hospital name, date of service, and the approximate bill amount. This data allows us to begin our preliminary research into the facility's standard pricing and transparency disclosures.
Step 2: CPT Code & Level of Service Analysis
Every ER visit is assigned a Level of Service (CPT codes 99281–99285). Hospitals often "upcode" these visits to a higher level than the medical records justify. Our advocates review the intensity of care described and compare it to standard coding guidelines to see if your visit was potentially over-billed.
Step 3: Facility Fee Verification
Facility fees are the "cover charge" for walking into an ER. These can range from a few hundred to several thousand dollars. We analyze whether the facility fee charged is consistent with the hospital's own price transparency data and regional benchmarks.
Step 4: Identifying "Unbundled" Services
"Unbundling" occurs when a hospital charges separately for items that should be included in a single comprehensive code. For example, charging separately for the administration of a medication that should be part of the procedure fee. We look for these overlaps to find potential savings.
Step 5: Your Plain-Language Roadmap
Once our analysis is complete, you receive a detailed report. This isn't just a list of numbers — it's a roadmap. We provide you with specific questions to ask the hospital's billing department and your insurance company, empowering you to advocate for yourself with expert-backed data.